Delete your account

Delete in the app

If you still have My Tenth Step installed, this is the fastest way to delete your account. It removes local data on the device and starts deletion of your cloud account.

1. Open My Tenth Step and sign in.
2. Go to Settings.
3. Open Delete Account.
4. Confirm the deletion.

You do not need this website if you complete deletion in the app.

Request deletion here

Use this form if you uninstalled the app, lost access to the device, or cannot complete deletion in Settings. Submit the request from the email address on your account so we can verify it is yours.

You can also email privacy@pitch15.solutions with the subject “Account Deletion Request.”

What is deleted

When an account is deleted, we remove:

• Your account and authentication credentials
• Profile information such as display name, handle, and avatar
• Squad memberships associated with the account
• Personal data stored for the account in our cloud infrastructure
• On-device recovery data when you delete from the app (check-ins, inventory, journal, settings)

We may retain a limited amount of information when required by law, to complete a transaction, or to resolve a dispute. Squad messages you already sent may remain in a squad after your membership is revoked, without your account attached.

Timeline

In-app deletion begins immediately. Web requests are processed after we verify the email belongs to the account. In either case, personal data is permanently deleted within 30 days of a verified request.

We will contact you only if we cannot match the request to an account.

Contact

Questions about this process or a request already submitted:

See the Privacy Policy for how we handle personal data.